About UM Emergency Alerts
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Keeping the students, faculty, and staff of our large, multi-campus university informed during major active emergencies is a priority for the University of Michigan and the Division of Public Safety and Security (DPSS). That is why we created UM Emergency Alerts. This service sends emergency alert messages via voice, text, email, social media, websites, building digital signs, and mobile apps.
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Each alert will tell you what action(s) to take. Do not call 911 for more information.
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You may check the UMICH gateway or the DPSS website for more details about the alert.
Messages will be labeled “UM EAlert.” Text messages will be sent from 226787 or 67283 or 77295 or 78015, while phone calls will be from (734) 998-9911. To easily recognize calls and text messages as emergency alerts, we recommend adding these numbers to your phone contact list and naming the entries “UM EAlert.”
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Yes. Additional messages with updated information, including an “all clear” update, will be sent when appropriate. However, no “all clear” will be issued for an expired weather warning. Refer to the National Weather Service Watches, Warnings or Advisories for Michigan for weather warning expirations.
Note: In the event that a weather warning is extended, a second UM EAlert will be issued noting the new warning and the applicable times.
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DPSS tests the system at least once during fall and winter semesters. A test message will include the word "TEST." In the event the system is used for a real emergency, then that semester's test typically will be canceled.
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No, the University of Michigan does not charge a fee to subscribe to UM Emergency Alerts. However, standard data, text message, and voice rates from your mobile service provider may apply.
Enrolling in UM Emergency Alerts
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Active students, faculty, and staff, including employees of Michigan Medicine, automatically receive email notifications. Mobile numbers provided to the university are automatically enrolled to receive text message alerts. Learn more about managing your phone numbers for alerts.
Alumni, parents, visitors, patients, vendors, community members, and others not affiliated with the university also may choose to receive alerts sent via the U-M Public Safety App and the Michigan App.
Please note: UM Emergency Alert push notifications for U-M Dearborn and U-M Flint campuses are not available using the Michigan App.
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Registering multiple phone numbers or using multiple notification methods increases the chance you will receive emergency alerts. For example, you may still receive emergency alerts via text message if you are unable to check your email.
Note: You may not receive a notification when your cellular data and/or WiFi signal are disrupted, or if your device is switching from WiFi to cellular data during the time a notification is sent. Because of this, we recommend students, faculty and staff additionally register to receive voice and text message alerts as well as follow the Division of Public Safety and Security on Twitter.
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UM Emergency Alerts are most effective when you receive notifications on multiple devices or use multiple notification methods.
If you are an active student, faculty or staff member, emergency alerts will be delivered to your @umich email address. The mobile number you provide to the university will be automatically enrolled to receive text message (SMS) alerts.
However, receiving alerts by text message is not required. You may unsubscribe to alerts on your mobile phone any time.
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Register the phone numbers that you use most frequently, such as your mobile phone, direct office phone or home phone number. In the emergency alerts management system, you may register up to three mobile numbers and an additional three landline numbers.
Note:
- You may register the phone numbers of your parents or other family members.
- Faculty and staff should not list department receptionists.
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Yes, when you log into the Rave portal for the first time, you have to accept the terms.
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Yes, as long as cellular coverage is maintained (for mobile numbers).
*Please note: +86 phone numbers will not be automatically enrolled in the UM Emergency Alert system. Due to regulations and restrictions put in place by the Chinese Government, +86 numbers cannot receive UM Emergency Alerts via SMS/Text. Please see About UM Emergency Alerts Enrollment for more information.
Managing My Information
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Your emergency contact information (as specified in Wolverine Access or Banner) is used by university officials and campus police for the purpose of notifying your designated contact(s) of medical emergencies, death, missing person(s) or other personal emergency situations.
The UM Emergency Alert contact information, however, is the list of communication devices you register to receive the university's mass notifications of urgent campus emergencies.
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If you have active student or employee affiliations with more than one U-M campus (Ann Arbor, Dearborn, Flint), you will receive UM Emergency Alert emails, voice messages, and text messages sent from each of the campuses with which you are affiliated.
You may also opt in to alerts from other campuses in the alerts management system.
Note: UM Emergency Alerts for U-M Dearborn and U-M Flint campuses are not available using the Michigan App.
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If you removed your number from your alert profile, check your enrollment status, you can re-add it by using the self-service alert management system.
If you replied 'STOP' and still have the phone number as part of your alert profile you can check this by visiting our alert registration check website, you can reinstate text alerting by sending 'START' to 226787 or 67283 or 77295 or 78015.
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All active students, staff and faculty with @umich email addresses will receive notification when the UM Emergency Alert system is activated. You can’t unsubscribe from these notifications.
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Your contact information will be provided to the third-party vendor the university works with to send urgent notifications. The vendor will not use your contact information for any purpose other than sending UM Emergency Alerts.
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Someone who was previously affiliated with U-M might have owned the phone number in the past and entered it into our system. It is possible that someone entered your phone number in error.
You may unsubscribe from receiving future alerts by text messaging STOP to 226787 or 67283 or 77295 or 78015.
Note: Texting STOP will discontinue all messages sent from communities using RAVE for their alerts, to remove your number from the University of Michigan system, please email dpss-emergency-management@umich.edu.
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Your contact information will be provided to the third-party vendor the university works with to send urgent notifications. The vendor will not use your contact information for any purpose other than sending UM Emergency Alerts.
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You will continue to receive alert notifications until you no longer are affiliated with the university. Your emergency alert information will be deleted from the system 14 days after your affiliation ends.
U-M PUBLIC SAFETY APP & MICHIGAN APP EMERGENCY ALERTS
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The U-M Public Safety App and the Michigan App push notification alerts and the text message alerts are two separate options and you may decide to receive both. Text message alerts can be sent to any phone capable of receiving a text message. These alerts are sent through the cell service provider and require cellular coverage to be delivered.
The app push notifications are sent using cellular data or a WiFi connection, and are available on most mobile devices. Alumni, parents, visitors, patients, vendors, community members and others not affiliated with the university may receive push notifications via the Public Safety App or Michigan App.
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First, check to make sure notifications for the app are enabled in your phone's settings.
To manage your notification settings, please see:
If you still encounter problems, contact the ITS Service Center for additional assistance.
Note: You may not receive a notification when your cellular data and/or WiFi signal are disrupted, or if your device is switching from WiFi to cellular data during the time a notification is sent. Because of this, we recommend students, faculty and staff additionally register to receive voice and text message alerts as well as follow the Division of Public Safety and Security on Twitter.
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If push notifcations are enabled on the apps, it is not possible to opt-out as these notifications are critical components of the apps.
