About Us
Our Services
Guest Services specialists provide a safe and secure environment for faculty, staff and students wherever they are located on campus.
Guest Services in Your Building
Guest Services specialists are located at certain administration buildings around campus, including the Alexander G. Ruthven Building. The services provided by our specialists are customized to the buildings in which they serve.
Our Approach
Guest Services specialists are located at certain administration buildings around campus, including the Alexander G. Ruthven Building. The services provided by our specialists are customized to the buildings in which they serve.
Guest Services in Action
Where We Operate
C.S. Mott Children's Hospital & Von Voigtlander Women's Hospital
Guest Services specialists, an integral part of the security team at the C.S. Mott Children’s Hospital & Von Voigtlander Women’s Hospital, work closely with security officers to maintain a safe and supportive environment.
Services provided:
- Verifying employee and volunteer identification
- Creating family and visitor identification badges
- Screening visitors and out-patients with a health questionnaire
- Monitoring the Infant Protection System
- Enforcing visitation policies
- Manage customer scooter fleet
- Validating parking and providing wayfinding
University Health System
Guest Services specialists, an integral part of the security team at the University Hospital, Cardiovascular Center, Cancer Center, Taubman Center, and Pavilion, work closely with security officers to maintain a safe and supportive environment.
Services provided:
- Verifying employee and volunteer identification
- Creating family and visitor identification badges
- Screening visitors and out-patients with a health questionnaire
- Enforcing visitation policies
- Manage customer scooter fleet
- Validating parking and providing wayfinding
Taubman Health Sciences Library
Guest Services specialists provide a safe and secure environment for faculty, staff and students using the Taubman Health Sciences Library.
Services provided:
- Verifying student identification
- Performing wellness checks
- Facilitating lost and found inquiries
- Assisting with maintenance services
North Campus Research Complex
Guest Services specialists are located at the visitor entrances of North Campus Research Complex buildings 520, 18, 16, 28 and dock 90. They are the initial point of contact and responsible for managing all visitor access.
Services provided:
- Verifying employee and volunteer identification
- Registering guests at the visitor entrances
- Providing courtesy calls to announce visitation
- Wayfinding and offering parking information
- Facilitating lost and found inquiries
- Assisting with maintenance services
School of Nursing
School of Nursing
Guest Services specialists are located at the main entrance of the School of Nursing to provide a safe and secure environment for staff and visitors.
Services provided:
- Verifying employee and student identification
- Enforcing visitation policies
- Facilitating lost and found inquiries
- Assisting with maintenance services
- Wayfinding and offering parking information
Schembechler Hall
Guest Services specialists, an integral part of the security team at the Schembechler Hall, working closely with facility administration to maintain a safe and supportive environment. They are the initial point of contact and responsible for managing all visitor access.
Services provided:
- Verifying employee and volunteer identification
- Registering guests at the visitor entrances
- Providing courtesy calls to announce visitation
- Wayfinding and offering parking information
- Facilitating lost and found inquiries
- Assisting with maintenance services
West Ann Arbor Health Center
Guest Services specialists, an integral part of the security team at the West Ann Arbor Health Center, work closely with security officers to maintain a safe and supportive environment.
Services provided:
- Verifying employee and volunteer identification
- Screening visitors and out-patients with a health questionnaire
- Enforcing visitation policies
- Wayfinding and offering parking information
Central Power Plant
Guest Services specialists, an integral part of the security team at the Central Power Plant, working closely with UMPD and facility administration to maintain a safe and supportive environment. They are the initial point of contact and responsible for managing all visitor access.
Services provided:
- Verifying employee and Vendor identification
- Registering guests at the visitor entrances
- Providing courtesy calls to announce visitation
- Wayfinding and offering parking information
- Facilitating lost and found inquiries
- Assisting with maintenance services
Brighton Center of Specialty Care
Guest Services specialists, an integral part of the security team at the Brighton Center of Specialty Care, work closely with security officers to maintain a safe and supportive environment.
Services provided:
- Verifying employee and volunteer identification
- Screening visitors and out-patients with a health questionnaire
- Enforcing visitation policies
- Manage customer scooter fleet
- Wayfinding and offering parking information
Arbor Lakes
Guest Services specialists are located at the visitor entrance of Arbor Lakes to provide a safe and secure environment for staff and visitors.
Services provided:
- Verifying employee identification
- Enforcing visitation policies
- Registering guests at the visitor entrances
- Providing courtesy calls to announce visitation
- Facilitating lost and found inquiries
- Assisting with maintenance services
Ronald McDonald House
Guest Services specialists are located at the visitor entrance of our Ronald McDonald House to provide a safe and secure environment for staff and visitors.
Services provided:
- Verifying employee identification
- Enforcing facility policies
- Facilitating lost and found inquiries
- Assisting with maintenance services
Shapiro Library
Guest Services specialists are located at the visitor entrance of Shapiro Library to provide a safe and secure environment for staff and visitors.
Services provided:
- Verifying student identification
- Enforcing facility use policies
- Performing wellness checks
- Facilitating lost and found inquiries
- Assisting with maintenance services
Duderstadt Center
Guest Services specialists are located at the visitor entrance of our Duderstadt Center to provide a safe and secure environment for staff and visitors.
Services provided:
- Verifying employee identification
- Enforcing visitation policies
- Facilitating lost and found inquiries
- Performing wellness checks
- Assisting with maintenance services
Alexander G. Ruthven Building
Guest Services specialists, an integral part of the security team at the Alexander G. Ruthven Building, working closely with UMPD and facility administration to maintain a safe and supportive environment. They are the initial point of contact and responsible for managing all visitor access.
Services provided:
- Verifying employee and volunteer identification
- Registering guests at the visitor entrances
- Providing courtesy calls to announce visitation
- Wayfinding and offering parking information
- Facilitating lost and found inquiries
- Assisting with maintenance services
“The Guest Services staff at the C.S. Mott Children’s and Von Voightlander Women’s hospitals play an important role in providing safety and security for our patients—most of whom are too young to protect themselves—families and staff. They also provide the first impression of the caring environment we want visitors to feel in their other, and equally important, role as customer service ambassadors.”
Contact Us
Guest Services Department
(734) 763-1131 dpss@umich.edu